Refund policy
Returns & Refund Policy | Cleared Hot
At Cleared Hot, we take pride in producing high-quality hot sauces and seasonings. If you experience an issue with your order, we will always do our best to help.
Please read our returns policy carefully before making a purchase.
Food Safety & Opened Products
Due to food hygiene and safety regulations, we cannot accept returns or offer refunds for any food products that have been opened, partially used or tampered with.
This includes:
- Opened hot sauce bottles
- Opened seasoning containers
- Partially consumed products
- Products with broken seals
This policy is in accordance with UK consumer hygiene regulations for perishable and consumable goods.
Damaged, Incorrect or Faulty Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
- Missing items
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the issue
- A description of the problem
Once reviewed, we may offer:
- A replacement
- A refund
- Store credit
depending on the issue.
Unopened Returns
Unopened and unused products may be eligible for return within 14 days of delivery.
To qualify:
- Products must remain sealed and unopened
- Items must be in original condition
- Proof of purchase is required
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Non-Returnable Items
We cannot accept returns on:
- Opened food products
- Used items
- Gift cards
- Clearance or sale items
- Custom or personalised products
Refunds
Approved refunds will be processed back to the original payment method.
Please allow:
-
5–10 working days for refunds to appear
depending on your payment provider.
Shipping costs are non-refundable unless the item is faulty or sent in error.
Order Issues
If there is a problem with your order, please contact us as soon as possible and we will work to resolve the issue quickly.
Contact:
contact@clearedhot.co.uk
Consumer Rights
This policy does not affect your statutory rights under UK consumer law.