Shipping policy
Shipping Policy | Cleared Hot
At Cleared Hot, we aim to dispatch all orders quickly and securely so you can enjoy your sauces and seasonings as soon as possible.
Please read our shipping policy below for information on delivery times, costs and tracking.
UK Shipping
We currently ship throughout the United Kingdom using Royal Mail Tracked services.
Delivery Service
All orders are sent using:
Royal Mail Tracked 24/48
Estimated delivery time: 1–2 business working days
Once your order has been dispatched, you will receive:
- A shipping confirmation email
- A tracking number
- Tracking updates directly from Royal Mail
Please note that delivery times are estimates and may vary during busy periods or due to courier delays.
Shipping Costs
Standard UK Delivery
£3.99
Free UK Delivery
We offer FREE UK shipping on all orders over £50.00
Free shipping is automatically applied at checkout when your order qualifies.
Order Processing Times
Orders are typically processed and dispatched within:
- 1–3 business working days
Orders placed on weekends or bank holidays will be processed on the next working day.
Tracking Your Order
All shipments include tracking.
Customers will receive a Royal Mail tracking number via email once the order has been dispatched.
Please ensure your email address is entered correctly at checkout to receive updates.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information at checkout.
Cleared Hot cannot be held responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to inaccurate customer information
- Lost parcels resulting from incorrect shipping details
Delayed or Lost Orders
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control.
If your order has not arrived within a reasonable timeframe, please contact us and we will assist in resolving the issue with Royal Mail.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photographs of the damaged parcel and products
We will review the issue and arrange a suitable resolution where appropriate.
Contact Us
For shipping questions or delivery support, please contact: