Terms of service
Terms of Service | Cleared Hot
Welcome to Cleared Hot. These Terms of Service govern your use of the ClearedHot.co.uk website and the purchase of products from our online store.
By accessing this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use this website.
1. About Us
Cleared Hot is a UK-based hot sauce and seasoning brand offering sauces, seasonings and related products through our online store.
For customer enquiries, please contact:
info@clearedhot.co.uk
2. Products & Availability
We make every effort to ensure all product descriptions, pricing and availability are accurate.
However:
- Product colours and packaging may vary slightly
- Ingredients may change from time to time
- Product availability is subject to stock levels
We reserve the right to:
- Modify or discontinue products
- Update pricing
- Limit quantities purchased
without prior notice.
3. Orders
When placing an order through ClearedHot.co.uk:
- You confirm that all information provided is accurate
- You are authorised to use the payment method provided
- You are legally capable of entering into a binding contract
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse orders where necessary, including suspected fraudulent activity.
4. Pricing & Payments
All prices shown on ClearedHot.co.uk are listed in GBP (£).
Payments are securely processed through approved payment providers.
We reserve the right to correct pricing errors at any time.
5. Shipping & Delivery
Delivery times are estimates only and may vary due to:
- Courier delays
- Seasonal demand
- Factors outside our control
Cleared Hot is not responsible for delays caused by third-party delivery services.
Customers are responsible for ensuring delivery information is accurate.
6. Returns & Refunds
Due to food hygiene and safety regulations, opened or partially used food products cannot be returned.
Please refer to our Returns & Refund Policy for full details.
7. Allergens & Product Information
While we take care to provide accurate ingredient and allergen information, customers are responsible for checking product labels before consumption.
Some products may contain allergens or be produced in environments handling allergens.
If you have severe allergies, please contact us before purchasing.
8. Heat Warning
Some Cleared Hot products contain extremely hot chillies, including Carolina Reaper and Scotch Bonnet chillies.
By purchasing these products, customers acknowledge:
- Products may contain very high heat levels
- Consumption is at the customer’s own risk
- Cleared Hot is not liable for misuse or excessive consumption
Keep products away from children.
9. Intellectual Property
All content on ClearedHot.co.uk including:
- Logos
- Branding
- Product names
- Images
- Artwork
- Written content
is the property of Cleared Hot and may not be copied, reproduced or used without permission.
10. Limitation of Liability
To the fullest extent permitted by UK law, Cleared Hot shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Delivery delays
- Product misuse
Nothing in these terms excludes liability where unlawful to do so.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
We are committed to protecting customer data in accordance with UK GDPR and applicable privacy laws.
12. Changes to These Terms
We reserve the right to update or amend these Terms of Service at any time without prior notice.
Continued use of the website following changes constitutes acceptance of the updated terms.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms of Service, please contact: